Faq | HCB 4*

WHAT ROAD DO I HAVE TO TAKE TO GET THERE?

Coming from the south: Brennero motorway - exit Rovereto Sud or Trento Sud and follow the signs for Tione di Trento - Madonna di Campiglio (Val Rendena). Coming from the north: Brennero motorway - exit San Michele all'Adige and follow the signs for Cles - Folgarida - Madonna di Campiglio (Val di Sole).

WHERE IS THE HOTEL LOCATED?

The hotel is located in the centre of Madonna di Campiglio and is only 200 metres from the pedestrian area.

DO YOU ORGANISE TRANSFERS TO/FROM THE AIRPORT/STATION BY PRIVATE VEHICLE?

On request we can organise a transfer service, we use a very professional and punctual external collaborator www.giorgioviaggi.com

WHAT IS THE NEAREST AIRPORT?

The nearest airport is Verona, followed by Bergamo and Milan.

WHAT IS THE NEAREST TRAIN STATION?

The nearest train station is Trento, from here you can take a train to Malè (20 km from Madonna di Campiglio), or use the bus.

WHICH ARE THE LIFTS IN MADONNA DI CAMPIGLIO, WHICH IS THE CLOSEST ONE TO THE HOTEL?

Four cableways depart from the village and provide connections to 150 km of ski slopes. The lifts are (listed in order of proximity)::

Spinale (200 mt)
5 Laghi (300 mt)
Pradalago (500 mt)
Grostè e Campo Carlo Magno (2 km)

However, to make it easier to reach them, the hotel has two direct shuttles connecting the hotel to the lifts every 5 minutes.

WHAT TIME DO I HAVE TO LEAVE THE ROOM AT CHECK-OUT?

Check-out is scheduled for 10:00 am. The hotel has a late check-out service available for an additional cost.

DO YOU HAVE AN AFFILIATED SKI SCHOOL?

We suggest that all our guests rely on the professionalism of the instructors of the Des Alpes National Ski School. Every evening you can meet the instructors directly at the hotel for information and to book individual lessons.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

CREDIT CARD (VISA, AMEX, DINERS, MASTERCARD, BANCOMAT)
CASH (AMOUNTS LESS THAN € 4.999,99)

IS IT POSSIBLE TO PICK UP THE SKI PASS AT THE HOTEL?

The individual ski pass can be purchased online on the Funivie Campiglio website. We recommend that you contact our hotel in advance to check the offers for the period. In this case we will indicate the discount code to be used for the purchase.

IS THE CAR PARK FREE?

There is the possibility to use the free outdoor parking (20 parking spaces) or the garage at a cost of € 10 per night in winter and € 5 per night in summer.

IS ENTRY TO THE WELLNESS CENTRE INCLUDED?

Entrance is free of charge for the duration of your stay, upon reservation, with sixty-minute circuits of use. It is mandatory to use the spa kit provided, consisting of: bag, bathrobe and towel.

IS THE SKI PASS INCLUDED IN THE RATE?

Ski passes are generally not included in the price.

OFFERS FOR THE PERIOD...?

The offers are available on our website in the offers section.

WHAT SERVICES ARE INCLUDED IN THE RATE?

RICH assisted buffet BREAKFAST
FREE ENTRANCE TO OUR SPA EQUIPPED WITH SAUNA, TURKISH BATH, REACTION SHOWERS AND ICE WATERFALL, LARGE JACUZZI WITH CERVICAL BLADE AND EMOTIONAL SHOWER, WATER PARADISE PATH, HERBAL TEA ROOM AND RELAXATION AREAS
SKY TV IN THE ROOM WITH GOLD CHANNEL PACKAGE
WI-FI CONNECTION THROUGHOUT THE HOTEL
EQUIPPED KINDER CLUB AREA WITH ENTERTAINMENT AND POSSIBILITY OF DINNER DEDICATED TO YOUNG GUESTS
20% DISCOUNT ON SPORTS EQUIPMENT AT THE DES ALPES TOP SKI RENTAL SHOP (AT THE FOOT OF THE SPINALE CABLE CAR)
FREE SHUTTLE SERVICE FROM/TO THE HOTEL - LIFTS
OUTDOOR PARKING

COMMON AREAS IN THE HOTEL

We have a relaxation and reading room in the lobby area with a fireplace. A second room is reserved for smokers in the entrance area.

DO YOU HAVE CARPETING OR PARQUET IN THE ROOMS?

All our rooms are furnished with natural parquet.

WHAT SERVICES ARE THERE IN THE ROOMS?

DOES THE ROOM HAVE A BALCONY/BATHTUB/SHOWER?

All our rooms have a shower, some rooms have a bath on request. Most have a balcony, (the view varies depending on the location and type of room).

HCB Bar

Open every day from 12:00 to 23:00

WHAT IF I HAVE FOOD INTOLERANCES?

No problem. Please inform us when you make your reservation so that we can organise the best possible way to meet your dietary requirements. It is possible to agree a gluten and/or lactose-free or other menus directly with the Chef.

Restaurant hours

12:30 – 14:00 / 19:30 – 21:30

WHAT SERVICES DO YOU PROVIDE FOR CHILDREN (AGE GROUP 4-13)?

The hotel has a free children's club service, available every day from 9:00 to 23:00 in winter and from 14:00 to 23:00 in summer, for all guests aged 3 to 13. The youngest guests can be accompanied by an adult. Our animators will entertain them with fun and recreational activities. We also offer an afternoon snack and, in order to guarantee maximum hospitality, the possibility of having them all dine together with a menu dedicated to them, served directly in the Kinder Club.

DO YOU HAVE AN IN-HOUSE BABYSITTING SERVICE?

We have a babysitting service available on request (extra charge). The basic hourly rate is € 20 per child. For organisational reasons, this service must be requested at least 24 hours in advance.

I HAVE A NEWBORN CHILD, HOW CAN I ORGANISE MYSELF?

Every day our kitchen prepares vegetable broths without salt for our young guests. You can arrange mealtimes with the person in charge. We also have bottle warmers, high chairs, table seats, pushchairs and baby baths.

IF I DON'T SKI, WHAT KIND OF ALTERNATIVE ACTIVITIES CAN I DO?

During your stay we can organise various activities for both adults and children. For example, it is possible to organise: snowshoeing, visits to museums and castles, sleedog, dinners in a mountain hut, visits to nearby towns and more. Our front office staff will be happy to provide you with alternatives.

WHAT ACTIVITIES CAN WE DO IN SUMMER?

We can organise mountain biking, downhill, rafting, canyoning and hydro speed activities with specialist guides at special rates. Possibility of organising fun mountain activities for adults and children. Visits to museums and castles in Trentino, guided and unguided nature tours, lunches and dinners in mountain huts and much more. Our front office staff will give you the best advice.

CAN PETS HAVE ACCESS TO THE COMMON AREAS?

Your four-legged friend can pass through the Hall but cannot stay in the common areas, bar, restaurant, breakfast room, kinder and wellness centre.

DO YOU RESERVE SPECIAL ROOMS FOR THOSE STAYING IN THE COMPANY OF PETS?

We have "pet friendly" rooms with balconies.

ARE PETS ALLOWED?

Our "pet friendly" hotel welcomes small to medium sized pets. For their stay there is a daily supplement of € 10.00 which includes: