Here under some of the hotel frequently asked questions
1. WHAT IS CHECK IN/CHECK OUT TIME?
Check In time is from 2pm, Check Out time within 10am
2. DO YOU ALLOW SMOKING ON PROPERTY? IN THE ROOMS?
We don’t allow smoking in rooms, but we have a common&comfortable smoke room at ground floor.
3. DO YOU HAVE HIGH-SPEED LAN AND/OR WI-FI INTERNET ACCESS AVAILABLE?
Yes both LAN and WI-FI are available in every part of the hotel and are free of charge.
4. DO YOU OFFER 24H CONCIERGE/RECEPTION?
Yes, our reception is active 24h per day
5. IS LATE-CHECK OUT AVAILABLE? HOW MUCH IS THE PRICE?
According to the availabilty, late check out is possible until 6pm and costs 50€
6. ARE PETS ALLOWED ON PROPERTY?
Yes they are (not in the restaurant) and we give to you a special Pet Kit (20€ per day)
7. HOW FAR IS THE HOTEL FROM CITY CENTRE?
The city centre is 5 min walking from the hotel.
8. DO YOU HAVE ONSITE PARKING? HOW MUCH IS PARKING?
We have an outdoor car parking free of charge and an indoor garage at the cost of 10€ per night.
9. DO YOU HAVE A TRANSFER/TAXI/SHUTTLE SERVICE FROM/TO AIRPORTS?
We have an agreement with a private transfer service, ask for a quote directly to us.
10. WHICH METHODS OF PAYMENT ARE ACCEPTED?
You can pay with cash (for a maximum of 2999,00 euros), BANCOMAT, VISA, MASTER CARD, AMEX and DINERS are accepted.
11. DO YOU OFFER LAUNDRY SERVICE?
Yes, we have a laundry service inside the hotel and you can find prices inside our room directory.
12. WHICH LANGUAGES ARE SPOKEN AT RECEPTION?
English, French, Spanish are spoken at reception.
1. IS THERE A MINI CLUB FOR CHILDREN? WHAT IS THE MINIMUM AGE REQUIRED TO ENTER IT? WHAT ARE THE HOURS?
Yes, there is a Kinder Club that will take care of your children. Minimum age required is 4 years, maximum 12, but even younger children can enter it in presence of an adult. Hours are from 3pm to 10pm, however you can ask for a personal babysitting service at anytime of the day with an extracost.
1. DO YOU HAVE A SPA? WHAT ARE THE HOURS? WHAT IS THE MINIMUM AGE REQUIRED TO ENTER IT?
Yes we have a wellnes center open from 10am to 9pm. Children under 18 years old are allowed only in the swimming pool and under 14 years old can stay up to 6pm.
2. DO YOU HAVE A FITNESS CENTER? WHAT KIND OF EQUIPMENT DOES IT HAVE? WHAT ARE THE HOURS?
Yes you can enter it from the Spa and there are treadmill, recline bike, cardio step machine, adjustable fitness bench and stretching equipment. Discover more
1. IS IT POSSIBLE TO GET SKIPASS DIRECTLY AT THE RECEPTION?
Yes for those people who join our special offers with Skipass included, but we cannot “make” Skipass for other guests.
2. DO YOU OFFER SKI EQUIPMENT RENTAL SERVICE?
We cooperate with a ski rental shop where you will receive the 20% discount.
3. DO YOU HAVE A SKI EQUIPMENT DEPOSIT?
Yes, we have two heated ski rooms.
4. HOW FAR IS THE HOTEL FROM THE NEAREST SKI SLOPE?
The nearest slope is 300m far from the hotel and you can quickly reach it with our free shuttle service.